Privacy Policy

Last Updated: January 2026

This Privacy Policy sets out the practices of 9bbd regarding the collection, processing, storage, and disclosure of personal information when you use the 9bbd platform, including our website at 9bbd.vin and all related services. By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

9bbd is committed to protecting the personal information of players throughout Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We treat your data with the highest level of care and apply SSL encryption and robust security frameworks to ensure your information is never compromised. This policy applies to all registered and unregistered users who interact with the 9bbd platform in any capacity.

1. Information We Collect

Personal Information You Provide

When you create a 9bbd account or use our services, you may voluntarily provide personal information, including but not limited to:

• Full name, date of birth, and national identification details required for age and identity verification (21+ only).
• Mobile number and email address used for account registration and communication.
• Financial information including mobile wallet numbers (bKash, Nagad, Rocket, Upay) and transaction references for deposit and withdrawal processing.
• Account credentials (username and encrypted password) used to secure access to the platform.
• Any additional information you choose to submit when contacting our customer support team.

Automatically Collected Information

When you visit or use the 9bbd platform, certain data is collected automatically by our systems, including:

• Device information such as IP address, device type, operating system, and browser type used to access the platform.
• Browsing and navigation data including pages visited, time spent on each section, and referring URLs.
• Session identifiers, cookies, and local storage tokens used to maintain your login state and preferences.

2. How We Use Your Information

9bbd uses the personal data collected from players solely for legitimate operational and service-related purposes. Specifically, your information is used to:

• Verify your identity and confirm you are at least 21 years of age, as required for responsible gaming compliance.
• Process deposit and withdrawal transactions through mobile banking platforms including bKash, Nagad, and Rocket securely and accurately.
• Maintain and improve the quality of our gaming platform, including cricket betting, live casino, and slot game experiences.
• Communicate important account updates, security alerts, and service notifications to you through your registered contact details.
• Fulfil applicable legal and regulatory compliance obligations, including anti-money laundering and fraud prevention measures.
• Provide personalised gaming recommendations and relevant bonus offers tailored to your activity on the platform.

We do not use your information for any purpose that is incompatible with the purposes stated above without first obtaining your explicit consent.

3. Cookies and Tracking Technologies

9bbd uses cookies and similar tracking technologies to enhance the functionality of our platform and provide you with a seamless experience. The types of cookies we use include:

• Essential cookies that are strictly necessary for the platform to function correctly, including keeping you logged in during an active session.
• Performance and analytics cookies that help us understand how users interact with our site, which pages are most visited, and where improvements can be made.
• Preference cookies that remember your language settings and other user-specific choices to personalise your future visits.

You may configure your browser settings to block or delete cookies at any time. Please note that disabling essential cookies may affect the functionality of the 9bbd platform and your overall experience.

4. Sharing Your Information

9bbd does not sell, rent, or lease your personal information to third parties. We may share limited data with trusted service providers who assist in the operation of the platform, strictly under confidentiality agreements and for defined purposes only. These may include:

• Certified payment processing partners (including mobile banking gateway providers for bKash, Nagad, and Rocket transactions) who handle financial transactions on our behalf.
• Game content and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) who power specific games or features on the platform.
• Fraud detection and security service providers who assist in protecting the integrity of the platform and preventing unauthorised access.
• Governmental or regulatory authorities where disclosure is required by law, court order, or to prevent serious harm.

Under no circumstances will 9bbd share your data with third-party advertisers, marketing agencies, or data brokers for commercial gain.

5. Data Security

9bbd employs a multi-layered approach to data security. All data transmitted between users and our servers is encrypted using SSL (Secure Socket Layer) technology. Access to personal data is restricted to authorised personnel only, and internal access controls are audited on a regular basis to prevent unauthorised disclosure.

Our platform infrastructure is monitored continuously for suspicious activity, and we have incident response procedures in place to address any potential data breach promptly. While no online platform can guarantee absolute security, 9bbd maintains industry-best practices to reduce risk to the greatest extent possible.

Password Security

Your 9bbd account password is stored in a hashed and salted format and is never stored in plain text. We strongly recommend that you use a unique, complex password for your 9bbd account and that you do not share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately at [email protected].

6. Your Rights

As a user of the 9bbd platform, you have specific rights regarding the personal data we hold about you. These rights include:

• The right to access a copy of the personal data we hold about you at any time, subject to identity verification.
• The right to request correction of inaccurate or outdated personal information held in your account profile.
• The right to request deletion of your personal data, subject to any legal or regulatory obligations that may require us to retain certain records.
• The right to withdraw consent for non-essential data processing activities at any time without affecting the lawfulness of prior processing.
• The right to lodge a complaint if you believe your personal data is being processed unlawfully or against the terms set out in this Privacy Policy.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.

7. Payment Data and Mobile Banking

9bbd processes deposits and withdrawals exclusively through trusted mobile banking channels in Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as Visa and Mastercard where applicable. When you initiate a financial transaction, your payment details are handled directly by the certified payment gateway and are not stored on 9bbd's own servers beyond what is strictly necessary to confirm and record the transaction.

All transaction records are retained in accordance with applicable financial regulations and are subject to the data retention period described in Section 8 below. We never store full mobile wallet PINs, card numbers, or CVV codes in any form.

8. Data Retention

9bbd retains personal data for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Account-related data is generally retained for the duration of your active account and for a defined period thereafter as required by applicable regulations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you. You may request early deletion of your data by contacting [email protected], subject to any overriding legal retention obligations.

9. Changes to This Privacy Policy

9bbd reserves the right to update or modify this Privacy Policy at any time in response to changes in our practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered users via their registered email address or through a prominent notice on the platform prior to the changes taking effect.

Your continued use of the 9bbd platform after any such changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9bbd handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available to assist you at any time.

Email: [email protected]